Trust is built through checks, records and clear escalation.
For emergencies, users should contact local emergency services directly. App support is not a substitute for emergency response.
Customer protections
- Order and booking histories are linked to the customer account or device guest identity.
- Refunds, cancellations and complaints are recorded for admin review.
- Zone-aware listings reduce unavailable products, services and properties.
- Uploaded media is validated and restricted for safer handling.
Partner protections
- Business partners go through controlled onboarding before serving customers.
- Partner records, reviews, refunds and support activity can be reviewed for quality and dispute handling.
- Operational records are retained for invoice, dispute and support review.
Platform safeguards
The backend uses session hardening, rate limits, upload restrictions, route separation, security headers and production-safe error responses. Payment gateway and Firebase production credentials must be configured before live launch.